Armaco Residence

Help & Information

Frequently asked questions

Armaco Residence is a 12-room boutique hotel in central Koprivshtitsa, Bulgaria. Below are answers to the most commonly asked questions about our location, rooms, amenities, restaurant, wellbeing zone and policies.

Location & Getting Here

Where is Armaco Residence located?

Armaco Residence is at 12 Doncho Vatah Voivoda Street, 2077 Koprivshtitsa, Bulgaria (GPS 42.643754, 24.359685), in the historic centre of the town in the Sredna Gora mountains. The town's six house museums — Oslekov House, Dimcho Debelyanov House, Todor Kableshkov House, Lyutov House, Lyuben Karavelov House and Georgi Benkovski House — are a short walk away.

How far is Armaco Residence from Sofia airport?

Sofia Airport (SOF) is roughly 110 km from Armaco Residence — about 1 hour 45 minutes by car via the Sub-Balkan road through Pirdop and Anton. The hotel offers a VIP transfer from Sofia Airport, or from any city, airport or address in Bulgaria, in a Mercedes V-Class; the price depends on distance, number of passengers and timing and is quoted on request by reception (+359 899 05 05 50). Bulgaria's other international airports (Plovdiv, Burgas, Varna) are also reachable by road.

How far is Koprivshtitsa from Plovdiv?

Plovdiv is roughly 90 km from Koprivshtitsa — about 2 hours by car through the Sredna Gora mountains via Krasnovo and Strelcha. There is no direct train; a VIP transfer from Plovdiv (or Plovdiv Airport) can be arranged through reception at an additional cost.

Can I reach Armaco Residence by train?

Yes — Koprivshtitsa railway station is on the Sofia–Karlovo–Burgas line, with direct trains from Sofia. The station is about 9 km from the town centre; a local bus meets arriving trains, or a hotel transfer from the station can be arranged in advance through reception (+359 899 05 05 50) at an additional cost.

Is parking available at Armaco Residence?

Yes — free parking spaces are available in front of the hotel. Parking spaces cannot be reserved in advance and are allocated on a first-come, first-served basis. Please do not park at the hotel entrance or exit or in a way that blocks traffic.

Does Armaco Residence offer airport or city transfers?

Yes — Armaco Residence offers a VIP transfer to and from any city, international airport or other location in Bulgaria, with a dedicated driver in a Mercedes V-Class reserved exclusively for you. Pricing is on request and depends on distance, number of passengers and timing — contact reception at +359 899 05 05 50 or reception@armaco-residence.com.

Rooms & Accommodation

What room types does Armaco Residence offer?

Armaco Residence is a boutique hotel with 12 rooms and suites in these categories: Double Room, Double Room with Terrace, Historic Suite, Historic Suite with Terrace, Premium Suite and Executive Suite. All rooms have a king-size bed, air conditioning, minibar, OLED TV and a free safe; the suites feature the hand-carved wooden ceilings typical of Koprivshtitsa's Revival-era architecture. Published rates start from 165 EUR per night (Double Room) up to 230 EUR (Premium Suite and Executive Suite).

Which rooms are suitable for families, and are children allowed?

Children under 7 years of age are not admitted to the hotel. Families with children aged 7 and over can book the Executive Suite or the Premium Suite, each sleeping up to 3 guests with a king-size bed plus a sofa bed; all other categories are for 2 guests. Cots and extra beds are not offered — please contact reception for any special request.

What amenities are included in every room?

Every room at Armaco Residence has a king-size bed, air conditioning, a 55" OLED TV (two 65" OLED TVs in the Executive Suite), a minibar refilled daily (charged per the price list), a free in-room safe, a coffee machine and tea kettle, a telephone, a hair dryer and a selection of pillows. Bed linen and bathrobes are changed every three days, and all rooms are non-smoking. The Executive and Premium Suites, the Historic Suite with Terrace and the Double Room with Terrace also have a private terrace.

Amenities & Facilities

Can I arrive late in the evening?

Yes — but if you expect to arrive after 18:00, please inform the hotel in advance by phone (+359 899 05 05 50) or email (reception@armaco-residence.com) so your room is kept ready. Check-in starts at 15:00, and a valid ID document is required for registration on arrival.

Does Armaco Residence have a concierge service?

Yes — the concierge team at Armaco Residence assists with restaurant reservations, transport and VIP transfers, tickets for Koprivshtitsa's museums, shows and events, and with planning things to see and do in and around the town, such as hiking and cycling routes in the Sredna Gora mountains.

In which languages can I communicate with the hotel?

Armaco Residence handles reservations, confirmations and its hotel policies in Bulgarian and English, by phone (+359 899 05 05 50), email (reception@armaco-residence.com), WhatsApp or Viber. If you need assistance in another language, please mention it when booking.

How often are rooms cleaned, and is there a laundry service?

Rooms are cleaned daily between 10:00 and 14:00, hotel supplies are replenished every day, and bed linen and bathrobes are changed every three days (earlier on request at reception). If you have used the "Do not disturb" sign and then want your room cleaned, contact reception by 16:00. Laundry and ironing are available: clothes handed in before 09:00 are returned the same day by 17:00; later items are returned the next day.

Is WiFi available at Armaco Residence?

Yes — WiFi is available to guests of Armaco Residence and is listed among the inclusions of the hotel's stay packages, together with parking and use of the wellbeing zone. Access details are provided at check-in.

Dining & Restaurant

Does Armaco Residence have an on-site restaurant?

Yes — Restaurant Ednorog is inside the hotel and is open daily from 11:00 to 24:00. Chef Ivaylo Yanakiev serves traditional Bulgarian dishes and international cuisine from an à la carte menu, using fresh ingredients sourced mostly from local farms and producers, with a wide selection of drinks. Table reservations: +359 894 05 05 50. Outside food and drinks may not be brought into the restaurant or the lobby bar.

Is breakfast included in the room rate?

Yes — complimentary breakfast is included in every room rate at Armaco Residence, together with a welcome amenity. Breakfast is served daily from 08:00 to 10:30 in Restaurant Ednorog. Guests leaving early can ask reception for a packed breakfast, prepared for the requested time.

Can Restaurant Ednorog cater for vegetarian, vegan or other dietary needs?

Restaurant Ednorog serves an à la carte menu of Bulgarian and international dishes prepared from fresh, mostly local ingredients. For vegetarian, vegan, gluten-free or other dietary requirements, please contact the restaurant in advance at +359 894 05 05 50 or mention them when booking your room so the kitchen can advise.

Is there a bar at the hotel?

Yes — the Lobby Bar at Armaco Residence serves morning coffee, afternoon cocktails, prosecco and a wide selection of alcoholic and non-alcoholic drinks prepared by the hotel's bartenders. The hotel also has the outdoor Summer Terrace and the VIP Lounge for Private Events, which offers fine whiskies and cigars and can be reserved exclusively, with a personal waiter, for an additional fee and by advance booking.

Wellbeing

Does Armaco Residence have a wellbeing zone, and is it included in the room rate?

Yes — the wellbeing zone at Armaco Residence has a swimming pool, a jacuzzi, a Finnish sauna, an aroma sauna, a steam bath, an adventure shower, a flotation tank, a VIP private jacuzzi and a massage room. Use of the pool, aroma sauna, Finnish sauna, steam bath, jacuzzi and adventure shower is included in every room rate; flotation sessions, the VIP private jacuzzi and massages are paid extras that can be added when booking online or reserved through reception.

Is the swimming pool heated, and when can I use it?

Yes — the pool at Armaco Residence is kept at 31–32°C year-round. It measures 8 × 10 m with a depth of 1.50–1.70 m, suitable for both swimming and relaxing, and towels are provided. Pool access is included in the room rate; the wellbeing zone (pool, saunas, massages and flotation) is open daily from 10:00 to 19:00.

How do I book a massage or flotation session?

Massages, flotation sessions and the VIP private jacuzzi can be added directly in the last steps of the online booking on armaco-residence.com, where all massage types and prices are listed, or reserved by phone with reception at +359 899 05 05 50. Booking in advance is recommended to secure your preferred time.

How much do the flotation tank, the VIP private jacuzzi and the massages cost?

A flotation session costs 40 EUR for 30 minutes or 60 EUR for 60 minutes; sessions of 2 or 3 hours are also possible, and guests under 18 may float only with written parental consent and an adult present. The VIP private jacuzzi costs 75 EUR for 2 hours, including a complimentary bottle of prosecco and a fruit platter, or 45 EUR for 1 hour without the prosecco service. Massages (price per person): Oriental Special Divine Massage, 45 min – 80 EUR; Meridian Massage (Shiatsu), 45 min – 80 EUR; Classic Massage, 50 min – 80 EUR; Combined Massage, 60 min – 90 EUR; Individual Therapeutic Massage, 70 min – 95 EUR.

Booking & Reservations

How do I book a room at Armaco Residence?

Book online at armaco-residence.com, where you can pay directly by credit or debit card and add wellbeing treatments to your stay, or contact reception by email (reception@armaco-residence.com) or phone (+359 899 05 05 50) stating the room type, number of guests and preferred payment method — you will receive a written confirmation with bank details for the deposit. Room availability is reconfirmed at the time of booking, and each offer has its own validity period and cancellation terms. Armaco Residence is also listed on Booking.com.

Do I need to pay a deposit to guarantee my reservation?

Yes — a prepayment of the first night is required for a standard reservation, and 100% prepayment for the three-night promotional package and for the Christmas and New Year packages. The deposit must be paid within the deadline stated in your booking confirmation; reservations not guaranteed by payment within that period are considered invalid. For events occupying more than 50% of the hotel, a 50% prepayment of the accommodation price is due within 3 days of confirmation.

What is the cancellation policy?

Cancellations made 7 days or more before the check-in date are refunded 100%. For cancellations or no-shows 7 days or less before arrival, one full night is charged on a standard reservation and 100% on the three-night promotional package; any balance is refunded. For the Christmas and New Year packages, cancellation is free 60 days or more before arrival, 50% of the package is charged if cancelled less than 60 days before, and 100% of the deposit is retained 45 days or less before arrival. Events occupying more than 50% of the hotel can be cancelled without penalty up to 30 days before arrival. All cancellations and changes must be requested in writing to reception@armaco-residence.com and confirmed by the hotel.

Is there a minimum stay requirement?

Yes — Armaco Residence applies a minimum stay of 2 nights on weekends. On weekdays single nights can be booked. Promotional packages (for example the three-night promo package and the Christmas and New Year packages) have their own fixed length and payment terms, shown at the time of booking.

Policies & Practical Info

What are the check-in and check-out times?

Check-in is from 15:00 and check-out is by 12:00. Late check-out is possible only when confirmed by the hotel, and no later than 16:00; if a room is vacated after 17:00, a full additional night is charged. If you will arrive after 18:00, please let the hotel know in advance. A valid ID document is required at check-in (it is scanned and returned immediately), and keys or key cards must be returned to reception on departure.

Are children allowed at Armaco Residence?

Children under 7 years of age are not admitted to the hotel. Children aged 7 and over are welcome; the Executive Suite and Premium Suite sleep up to 3 guests (king-size bed plus sofa bed), while all other room categories are for 2 guests. Guests under 18 may use the flotation tank only with written parental consent and an adult present.

Are pets allowed at Armaco Residence?

No — Armaco Residence does not accept pets in any room category. If you are travelling with an animal, please contact reception before booking.

Is smoking allowed?

No — smoking is prohibited in all rooms and in every indoor area of Armaco Residence; all rooms are non-smoking. If a violation is established, a penalty fee is added to the room bill. The hotel has the VIP Lounge for Private Events, with a selection of whiskies and cigars, and the outdoor Summer Terrace — ask reception about the areas where smoking is permitted.

What payment methods does the hotel accept?

Armaco Residence accepts credit and debit cards (Visa, Mastercard, Diners Club, American Express), Apple Pay and Google Pay, bank transfer to the hotel's account (Armaco Holidays EAD) and cash at reception. All prices are quoted in euro (EUR). Online bookings on armaco-residence.com can be paid by card directly through the website.

Is Armaco Residence accessible for guests with reduced mobility?

Armaco Residence has an elevator, and the Executive Suite and Historic Suite are listed with elevator access. The hotel does not publish a dedicated accessible room, so please contact reception (+359 899 05 05 50 or reception@armaco-residence.com) before booking to discuss your specific needs. Note that the historic centre of Koprivshtitsa has cobbled streets.

Can I host an event or wedding at Armaco Residence?

Yes — Armaco Residence hosts weddings, private celebrations and corporate events and team buildings, with venues including Restaurant Ednorog, the Summer Terrace and the VIP Lounge for Private Events, catering from sit-down dinners to cocktail receptions, and professional light and sound equipment. Events occupying more than 50% of the hotel require a 50% prepayment within 3 days of confirmation and can be cancelled without penalty up to 30 days before arrival. Contact reception@armaco-residence.com or +359 899 05 05 50 for a proposal.

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Reach our reception at +359 899 05 05 50