Terms & Conditions

A reservation can be requested through this website, by e-mail (reception@armaco-residence.com), telephone (+359 899 05 05 50), WhatsApp or Viber. Please state the room type, number of guests and your preferred method of payment; in reply you receive a written booking confirmation with the bank details for the prepayment. Bookings made through the reservation form on this website can be paid directly by credit or debit card. Each offer has its own validity period and cancellation conditions, and room availability is reconfirmed at the time of booking.

Every reservation is guaranteed by a prepayment: the first night for a standard reservation, and 100% of the price for the three-night promotional package and for the Christmas and New Year packages. The prepayment must be received within the deadline stated in the booking confirmation; reservations not guaranteed by payment within that deadline are considered invalid. Events occupying more than 50% of the hotel require a prepayment of 50% of the accommodation price within 3 days of confirmation.

A minimum stay of 2 nights applies on weekends. Children under 7 years of age are not admitted to the hotel. The Executive Suite and the Premium Suite sleep up to 3 guests; all other room categories are for 2 guests, and cots or extra beds are not offered. The person making the reservation must be at least 18 years old and is responsible for all guests in the room.

All prices are quoted in euro (EUR) per room per night and include VAT and the local tourist tax unless stated otherwise. The room rate includes breakfast (served daily from 08:00 to 10:30 in Restaurant Ednorog), a welcome amenity, WiFi, parking and the use of the pool, aroma sauna, Finnish sauna, steam bath, jacuzzi and adventure shower. Restaurant and lobby-bar bills, minibar consumption (charged per the price list), flotation sessions, the VIP private jacuzzi, massages, transfers and other extras are charged separately.

We accept credit and debit cards (Visa, Mastercard, Diners Club, American Express), Apple Pay and Google Pay, bank transfer to the account of Armaco Holidays EAD and cash at reception. Any balance and the extras used during the stay are settled at the hotel. Invoices are issued on request with the details you provide.

For a cancellation made 7 days or more before the check-in date, the prepaid amount is refunded 100%. For a cancellation or no-show 7 days or less before the check-in date, one full night is charged on a standard reservation and 100% of the price on the three-night promotional package; any balance is refunded.

Christmas and New Year packages: cancellation is free of charge 60 days or more before the check-in date. For a cancellation, no-show, shortening or postponement of the stay less than 60 days before check-in, 50% of the value of the package is charged and any balance is refunded; 45 days or less before the check-in date, 100% of the deposit is retained.

Events occupying more than 50% of the hotel can be cancelled without penalty up to 30 days before the check-in date; for a later cancellation, no-show, shortening or postponement of the stay, the deposit paid is retained.

Every cancellation or change of a reservation must be requested by the guest and confirmed by the hotel in writing by e-mail to reception@armaco-residence.com. Special offers may have their own cancellation conditions, which are stated with the offer. Armaco Residence reserves the right to cancel a confirmed and paid reservation in case of force majeure or other circumstances beyond its control; in that case the amount paid is refunded.

Check-in is from 15:00 and check-out is by 12:00. Late check-out is possible only when confirmed by the hotel and no later than 16:00; if a room is vacated after 17:00, a full additional night is charged. If you expect to arrive after 18:00, please inform the hotel in advance by telephone or e-mail so that your room is kept ready.

Bulgarian law requires every guest to present a valid identity document at check-in; it is scanned and returned immediately, and the data is entered in the guest register required by the Tourism Act. Guests under 18 must be accompanied by a parent or guardian.

Keys and key cards must be returned to reception on departure; lost keys or cards are charged at the rates set by reception. Items forgotten by guests are kept for up to 6 months; the hotel informs the guest and arranges the return, and the courier costs are borne by the owner.

Gift vouchers are purchased online and delivered by e-mail as a PDF with a unique code. They are valid for 12 months from the date of purchase and can be redeemed for stays, wellbeing treatments or restaurant services at Armaco Residence as stated on the voucher.

Stays booked with a voucher are subject to availability; please check availability before your visit. Vouchers cannot be exchanged for cash, an unused balance is not refunded, and expired vouchers cannot be extended. If you lose a voucher, contact us with the order details.

Special offers and promo codes are valid only within the booking and stay periods published with them, subject to availability, blackout dates, minimum-stay and other conditions stated on the offer page. They cannot be combined with other discounts unless the offer says so. We may withdraw an offer for future bookings at any time; confirmed reservations are honoured.

• Children under 7 years of age are not admitted to the hotel.
• Pets are not admitted in any room category. If you are travelling with an animal, please contact reception before booking.
• Smoking is prohibited in all rooms and in every indoor area of the hotel; all rooms are non-smoking. If a violation is established, a penalty fee is added to the room bill. Ask reception about the areas where smoking is permitted.
• Room key cards may not be handed over to persons who are not guests of the hotel.
• Materials and objects dangerous to the health and life of others may not be stored in the rooms; furniture may not be removed from or moved out of the rooms; hotel equipment and inventory must be used only for its intended purpose.
• Breaches of generally accepted norms of conduct, aggressive behaviour, actions threatening the health or property of others and damage to hotel property are prohibited. Guests are liable for damage to, or items missing from, the rooms they occupy; the damage is assessed and charged to the guest. In case of a serious breach of these rules the hotel may end the stay early.
• Outside food and drinks may not be brought into the restaurant or the lobby bar.
• Parking in front of the hotel is free, cannot be reserved in advance and is subject to availability. Please do not park at the hotel entrance or exit or in a way that blocks traffic.
• Rooms are cleaned daily between 10:00 and 14:00. If you have used the "Do not disturb" sign and then want your room cleaned, please contact reception by 16:00.
• Please follow the posted rules and opening hours of the wellbeing zone. Guests under 18 may use the flotation tank only with written parental consent and an adult present.
• A video surveillance system operates on the hotel premises, except in the restrooms, the rooms and the wellbeing zone.

Armaco Residence is liable under Bulgarian law for damage caused by its fault. Please use the in-room safe for valuables; the hotel's liability for items left in rooms is limited to the extent permitted by law. We are not liable for events beyond our reasonable control (force majeure), nor for services provided by third parties that we merely arrange, such as transfers or excursions.

These terms are governed by Bulgarian law. Consumers may contact the Commission for Consumer Protection (www.kzp.bg) or use the EU online dispute resolution platform at ec.europa.eu/odr. Disputes that cannot be settled amicably are heard by the competent Bulgarian court. Should any clause be invalid, the remaining clauses stay in force.

Armaco Holidays EAD — Armaco Residence, 12 Doncho Vatah Voivoda Street, 2077 Koprivshtitsa, Bulgaria. E-mail: reception@armaco-residence.com. Telephone / WhatsApp / Viber: +359 899 05 05 50 (24-hour reception).Armaco Holidays EAD — Armaco Residence, 12 Doncho Vatah Voivoda Street, 2077 Koprivshtitsa, Bulgaria. E-mail: reception@armaco-residence.com. Telephone / WhatsApp / Viber: +359 899 05 05 50 (24-hour reception).